RÄTHEL & WOLF will dispatch the approved order as quickly as possible from our Berlin studio. Most orders will be dispatched within 5 working days; for made to order pieces, please allow up to 5 weeks. Please get in touch if you have an urgent delivery request or if you would like to book an appointment in our studio in Berlin, Kreuzberg.
As soon as we start packing your order we will send you a shipment confirmation email with the delivery information and a link to track your order online.
In the case of return or exchange of a product, please get in touch via firstname.lastname@example.org. R&W will send you instructions that need to be added to the parcel. Returns can be accepted within 14 days of the delivery and if the product is unused and original packaging is fully intact.
Refunds will be credited to your original method of payment, the shipping cost will not be refunded. We recommend insuring the return delivery as it is the costumer’s liability. Customer pays return shipping costs.
If the item received is faulty, please notify us via email@example.com as soon as possible. We will provide a replacement or a full refund within 14 days.