Shipping

Free shipping worldwide for orders over 250€.

RÄTHEL & WOLF will dispatch the approved order as quickly as possible from our Berlin studio. Most orders will be dispatched within 5 working days; for made to order pieces, please allow up to 5 weeks. Please get in touch if you have an urgent delivery request or if you would like to book an appointment in our studio in Berlin, Kreuzberg.

As soon as we start packing your order we will send you a confirmation email with the delivery information and a link to track your order online. 

You must ensure that someone is present to accept delivery.

Goods are sent at our risk until signed for by you or by any other person at the address you have given to us.

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Customs

For non-EU shipments additional customs or import duty charges may occur depending on the destination country. These will be raised by the customs directly to you, please note that we do not cover these costs, therefore, you will be responsible for them. If you would like to find out how much these charges will be, we recommend contacting your local customs office before placing an order.

BREXIT NOTE: Since January 2021 customs and import duties apply to UK orders above £135, as we ship from our Berlin studio.

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Shipping Rates

Free shipping worldwide for orders over 250€.

The following shipping prices are added at checkout for orders below 250€

DE – 5€ Standard / 25€ Express

EUROPE – 15€ Standard / 40€ Express

ROW – 25€ Standard / 45€ Express

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Returns

In the case of return or exchange of a product, please get in touch via sales@rathelwolf.com. R&W will send you instructions that need to be added to the parcel. Returns can be accepted within 14 days of the delivery and if the product is unused and original packaging is fully intact, wrapped securely.

Refunds will be credited to your original method of payment after item has been returned, the shipping cost will not be refunded. We recommend insuring the return delivery as it is the costumer’s liability. Return shipping is at your own risk and cost.

If the item received is faulty, please notify us via sales@rathelwolf.com as soon as possible. We will provide a replacement or a full refund within 14 days.

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